Hi
Here are some cites for the topic mentioned in Learning Org and
Capitalism LO7315. I found them searching Alta Vista for +"balanced
scorecard" +harvard (and then browsing).
Using the Balanced Scorecard as a Strategic Management System by
Robert S. Kaplan and David P. Norton, Harvard Business Review,
January-February 1996.
Robert S. Kaplan and David P. Norton, "The Balanced Scorecard-Measures
That Drive Performance," Harvard Business Review (January-February,
1992).
Kaplan and Norton, Putting The Balanced Scorecard to Work, Harvard
Business Review, September-October 1993 (p.134)
Have a nice day
John Paul Fullerton
jpf@myriad.net
--"John Paul Fullerton" <jpf@mail.myriad.net>
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>