What do customers really want? LO6326

Dr. Ivan Blanco (BLANCO@BU4090.BARRY.EDU)
Sat, 30 Mar 1996 23:56:10 -0500 (EST)

Replying to LO6046 --

Customers buy dril bits because they holes to make, they have drills that
need the drill bits, and they know that a drill is the most effective and
efficient way to make a hole. If a different tools and/or method better
than drills comes up, then watch out Balck and Decker!



"Dr. Ivan Blanco" <BLANCO@BU4090.BARRY.EDU>

Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>