What do customers really want? LO6046

Michael McMaster (Michael@kbddean.demon.co.uk)
Fri, 8 Mar 1996 14:20:52 +0000

Replying to LO6020 --

People buy drill bits because they want holes AND they *have* drills
that take drill bits.

Michael McMaster : Michael@kbddean.demon.co.uk
book cafe site : http://www.vision-nest.com/BTBookCafe
Intelligence is the underlying organisational principle
of the universe. Heraclitus


Michael McMaster <Michael@kbddean.demon.co.uk>

Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>