Measuring Continuous Improvement LO13047

Ralph Copleman (
Thu, 27 Mar 1997 21:55:48 +0000

Replying to LO12999 --

John Romero asks to be pointed in the right direction with regard to
quality. Some might say that if you have to ask... but they would be

Others might say... If you have to measure it...

(How might you finish the sentence...?)

Ralph Copleman


Ralph Copleman <>

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