Performance Measures and Learning LO12243

Scott Simmerman (
Tue, 28 Jan 1997 12:44:55 -0500

Replying to LO12224 --

John -

In LO12224, John Constantine said:

> "The above simply points out the difficulties with using inaccurate data,
> insufficient data, or unrelated data to resolve problems in organizations
> and elsewhere."

and went on to nicely elucidate a note on systems / information "management."

But back to the first statement, I'll just note that some readers might
dialog, "But, John, WHICH is IT?"

(Reminds me in rereading of the old basketball coach with the player not
playing to potential. So coach Layton says, "Son, what is it with you?
Is it ignorance or apathy?" Response: "Coach, I don't know and I don't

Reading posts over the past year or so, it sometimes seems like we have a
tough time with the complexity of things and keep working persistently
trying to find The Answer for a complex world with a variety of different
systems, perspectives and purposes.

As The Scientist, I used to do that and even think I was successful in my
efforts. And at the surface level, maybe I did get the answer and the
solution, just like so many business writers do. As and example, Deming
most certainly seemed to think he had The Answer to quality, but not
everybody was listening with both ears, thus it seemed that he just kept
getting harder on the edges and shouting louder.

Nowadays, as The Observer, I find there are many perspectives, many
reasons, many possibilities and many solutions.

So, I have adapted my behavior to just keep throwing mud at the wire fence
in the hope of adding a bit more solidity and structure to my
understanding of the borders and boundaries of things.

But someone keeps moving the fenceposts. And I sure wish this rain would

For the FUN of It!

Scott Simmerman

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