Role of Evaluation in LO LO9752

Rol Fessenden (76234.3636@CompuServe.COM)
05 Sep 96 00:29:22 EDT

Replying to LO9749 --

Bill Hendry said,

> The Hiezenberg (sp?) Principle says when we measure we alter - so what
> does this say about evaluation?

to which Hal S responded.

> It is true that when we measure we alter, however, the same is true for
> any action we take. Perhaps we could broaden the principle: to act is to
> alter.

Just to be pragmatic for a minute, as a manager, the whole point to
measuring is with an intent to alter. In fact, as the saw goes, what gets
measured gets done, so what we choose to measure in a very real way
impacts how people will behave, and what they will emphasize. Measurement
leading to change in this case is a positive.


Rol Fessenden LL Bean, Inc.

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