Gene Bellinger shared this recent success [snip] During those sessions I
never attempted to convince this person of anything, yet simply attempted
to develop deeper levels of understanding regarding organization
structure, measurements, incentives, rewards, policies, procedures,
leadership, management, and beliefs. This was done by simply by asking
quesitons, and quesitons about the implications of the answers to
questions, etc. etc.. [snip]
This reminded me of a workshop facilitated by Kate Butler in which she
never made a declarative statement - rather, she simply asked questions
the entire time. Funny we never noticed that she wasn't telling us
anything because we were learning so much. I've tried it since and find it
fairly difficult to do. My hat's off to Gene and others who do this well.
--vancerk@sltd6.com (Rachel Vance)
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>