On 8 Feb 1996, Roxanne S. Abbas wrote:
[snip]
> ..... The corporate compensation staff had determined their customer to
> be the stockholders since this was the group who was paying for the pay
> increases..... [snip]
> ..... The employees
> felt they were the customers.
[snip]
Roxanne, Can the stockholders and employees be considered members of the
same team? If the compensation staff determined the compensation of both
the stockholders and employees, as part of the same compensation system,
perhaps the compensation staff (and others) would have less of a problem
in determining who their customer is. By the way, are employees
stockholders too?
-- Don Clarke clarke@dadpa.usbm.govLearning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>