Carol Sager wrote on Fri, 12 Jan 1996 21:52:20 -0500
>We were discussing learning as a result of rating scales, etc. I have
>found that more learning, buy-in and change occurs and occurs faster when
>the "workers" or people actually doing the job are part of creating the
>rating instrument by which they will be evaluated. Workers "represented by
>first-line managers" is not the same as workers representing themselves.
Right on!
The literature and my experience are rife with examples of front line
workers being ahead of management in many ways. I have worked with front
line workers in business re-engineering and computer system implementation
and have gained a high regard for their consummate knowledge of the
business and how it should be accomplished.
Now you point out that they should develop their own evaluation criteria
and process. If I were a betting person I would bet that the criteria are
more focussed on performance and harder than the supervisor driven
criteria.
--
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Collaborating and learning for mutual growth.
The job is not done until we are all humbled by what
each of us accomplished together.
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"William J. Hobler, Jr." <bhobler@cpcug.org>