This is a great story that is repeated over and over again in thousands of
organizations throughout the world. The subject would make for a great
article or book. One of the Deming disciples, Myron Tribus, and I were
discussing this very topic not too long ago. Many thanks for your insights
and story.
Frank Voehl (FVoehl@aol.com)
--Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>