Sustainable Learning LO11729

Julie Beedon (
Wed, 08 Jan 1997 08:12:42

Replying to LO11700 --

>Tom Peters says "incrementalism is innovations worst enemy," or something
>to that effect. And I agree. The ISO 9000 standard (at least 9001 and
>9002) which I'm familiar with tacitly encourage incremental improvement.

I am not sure that this was Ben's intention and I may be assuming the
wrong thing in the way that this thread is heading because I have not been
reading the content too fully however...

I have a sense that we are talking about and either/or when we should be
talking about an and... I once saw the European HR guy for Toyota speak
about breakthough thinking and innovation and one of the things I took
away from that was that unless everyone in the organisation had the
capability for 'process improvement' then breakthoughs of any kind were
likely to deteriorate over time and a a system of development would lead
to leaps forward and then immediate deterioration (fixes that backfire??)

Recently when working on a system transformation we were working with a
system of projects some innovative and some improvement oriented - we were
using some breakthrough thinking and some process improvement techniques -
the result was the emergence of an amazing system breakthrough - I could
not say where it came from precisely but I have a sense that it came out
of the and - we were working with as much simultaneity as we could cope
with and using transition processes to help us 'stay whole system' ...

Could we explore the *and* in ISO 9000 and other approaches and leave the
*or* behind us?

Julie Beedon
VISTA Consulting - for a better future


Julie Beedon <>

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