Information access and flow LO11445
Sun, 15 Dec 1996 18:36:27 -0500

Replying to LO11433 --

Another approach to improving information access is to treat conversation
as a core business process. A recent issue of the Systems Thinker covered
this topic in a very effective manner. Essentially, the *grapevine* is
not to be thought of as a poisonous plant but as a natural resource to be
cultivated and nourished. The idea is to consider these informal networks
as hotbeds of learning conversations, creating energy around questions
that matter. We need to consider the power of conversation as a method of
generating new insights and commiting to action, as pointed out originally
by Fernando Flores. He Stated: *an organization's results are determined
through webs of human commitments, born in webs of human conversations*. I
love this line of thought. We all share a common heritage as
fundamentally social beings who organize for action and create a common
future together in the act of conversation. Questions that matter leading
to learning conversations, which produce knowledge capital while building
business value. This is the stuff that conversation as a core business
process is made of.

Frank Voehl (


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