TQM & LOs LO11309

Fri, 6 Dec 1996 18:00:37 -0500

In reference to (LO11287) in which Michael McMaster notes:

"John Holland in his work on complexity and innovation makes the point
that we should keep old ineffective rules (even bits of them) around and
use them from time to time just to see if they add to the current mix.
Just because they weren't of top functionality in some other environment
doesn't mean they won't be now."

I've been told that several of the American intelligence agencies keep old
intercepted messages around, even when they haven't yet been able to break
the code, for the same reason. And some of the better industrial research
labs periodically review the results of their past failures, just in case
there is a useful way to profit from them today.

Practices like these seem to be defining an exciting intersection between
Organizational Learning and Knowledge Management.

Bob Tomasko



Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>