Pat,
This is a whole lot larger scope than we have. At Univ of Calif Berkeley
(where I work), we have struggled with zone v. craft a great deal. You
have perhaps gotten beyond this point.
My sense is that "zone" tends to be more customer focussed/responsive, but
also less efficient, more costly and threatens "craft" identity. We've
been transitioning from craft->zone for about three years now and for
various reasons, still haven't made it.
If you want to e-mail directly, my work e-mail is: LIN@DOFM.Berkeley.EDU.
Sounds like a really interesting project. Are you tired?
Peter
>Peter,
>
>The area that we are re-organizaing around customer focus inlcudes our old
>physical plant, architectural services, facilities planning, and palnning
>ufncitons. Thats why i called it our infrastructure. Becasue of the
>merger/reorg of these different departments, we are trying to figure out
>how to get them to all work together. But first we need to convince them
>that they are indeed part of one new whole. Becasue of the supposed
>differences in their previous functions, they are still in a naysaying
>stage of the new operation. As Blanchard says, they're like dogs sniffing
>around each other. This management group hasn't gotten beyond the forming
>stage yet.....
>
>Pat Kenner, Quality Consultant
>pat-kenner@uiowa.edu
--peterlin@uclink4.berkeley.edu (Peter Lin)
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>