Lessons on Learning LO10148

Tue, 24 Sep 1996 16:03:45 -0400

Replying to LO9964 --

> From: Dale Emery <72704.1550@CompuServe.COM>
> .... No matter what else they want,
> people always want support. A large part of my job as a change agent is
> to provide support. "Resistance" is often about my relationship with the
> people I'm asking to change, and not about the change itself. (I put
> "resistance" in quotes because I don't believe there is such a thing as
> resistance.)


I like what you've said about support and resistance often being about the
relationship, but I'm not sure about resistance being nonexistent.

I think that there is an active component to people's "not getting with
the program" of change which has been labelled "resistance" in
psychotherapy. If we use "resistance" in a judgmental way, I think that
it is counterproductive. However, if we use it both as a prompt to seek
_why_ a person is resisting and to help them take ownership of their
actions, we can improve our (and the other person's) understanding of
their mental models and empower them to change.



Jeff Brooks <BrooksJeff@AOL.com>

Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>