"Valdis E. Krebs" <InFlow@concentric.net> makes the point about
user-centered:
>...
>Although both projects finished 'on time' and 'slightly over budget' and
>delivered a technically competent system, there was a big difference with
>user satisfaction. Since that time I am a devout proponent of
>'user-centered' system design.
>
>Any lessons for BPR[and other interventions where outside 'experts' come
>in and change the world] in this?
In my experience, the involvement of the users is very inefficient. It
makes the elapsed time and costs increase. It often makes the project more
complex and costly. It produces systems that are accepted by the users and
actually delivers the value promised by the project. It is the only way to
produce effective changes that stay after you leave. For the fun of it!
... Keith
--Keith Cowan <72212.51@CompuServe.COM>
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>