Roles to Implement LO LO9936

Keith Cowan (72212.51@CompuServe.COM)
13 Sep 96 08:02:32 EDT

Replying to LO9870 --

"Valdis E. Krebs" <> makes the point about

>Although both projects finished 'on time' and 'slightly over budget' and
>delivered a technically competent system, there was a big difference with
>user satisfaction. Since that time I am a devout proponent of
>'user-centered' system design.
>Any lessons for BPR[and other interventions where outside 'experts' come
>in and change the world] in this?

In my experience, the involvement of the users is very inefficient. It
makes the elapsed time and costs increase. It often makes the project more
complex and costly. It produces systems that are accepted by the users and
actually delivers the value promised by the project. It is the only way to
produce effective changes that stay after you leave. For the fun of it!
... Keith


Keith Cowan <72212.51@CompuServe.COM>

Learning-org -- An Internet Dialog on Learning Organizations For info: <> -or- <>