Judith Weiss's post of Jennifer Dalton's comments on the efforts of a bank
to rid itself of
>>"entrenched transactors" - people who refuse to bank by atm or computer
>>and waste the bank's money/time by using tellers.
and the additional comment that their consultants were
>>also working with a team of architects to
>>design bank lobby areas to be as uncomfortable and unpleasant as possible.
reminded me of the the stools in New York's "Chock Full o'Nuts"
restaurants (one of the first successful fast food chains) which were
carefully designed to make the average person feel uncomfortable after 7
seated minutes. One hell of a way to ensure room for the next customer...
--Jack Hirschfeld Where have all the young men gone? jack@his.com Gone for soldiers, every one! When will they ever learn? When will they ever learn?
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>