Cooperation, consulting and Fads LO7530

George Hathaway (
Tue, 21 May 1996 20:22:55 GMT

Replying to LO7501 --

I would rather be measured by the number of times I am invited back again
to work on new problems. Unless you are an internal consultant its kind of
difficult to know how many times you haven't been asked back to work on
something thats been fixed. If that does happen perhaps you ought to be

On May 19, 1996 22:44:50, '"Dr. Ivan Blanco" <BLANCO@BU4090.BARRY.EDU>'

>Julie, I would be worried about this if clients kept on calling me back
>for the same problem. I think that our role as consultant (I don't do a
>whole lot of consulting because my main deal is education), is one where
>effectiveness and success should be measured by the number of clients that
>do not call us back for a problem we have already helped them with...

George Hathaway 
Director, International Training 
American International Group 
72 Wall St, 12th Floor 
New York, NY  10270 
Tel. 212-770-3676 
Fax.  212-514-6099 
Any opinions I express are my own and not AIG's.

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