Burnout? LO6228

Dr. Scott J. Simmerman (74170.1061@compuserve.com)
25 Mar 96 18:36:45 EST

Replying to LO6181 --

Chris Johnson,in Burnout? LO6181, wrote a healthcare worker said:

>"I was disciplined, but am now program-based and have been
>matrix managed through restructuring and reorganization to
>become an integrated community-based service. I am now part of a
>team that has been rebuilt by Total Quality Management to be
>reformed for devolution to be transferred or merged to district
>boards with coterminous boundaries that are amalgamated or
>affiliated. I have had input through the collaborative and
>consultative process in a family friendly workplace"

>If someone came along who had never heard of TQM or LO would
>that person have the slightest clue what this health care worker
>was talking about? -

Chris --

I've got a Ph.D. in psychology, chair a chapter of the American
Society for Quality Control, am on two national committees on
management development, been active in TQM for about 6 years,
speak internationally on issues of quality and management, been
consulting since 1978, and I don't have the foggiest idea what was
he/she said or meant. But, thanks for sharing that!

If your toungue is in your cheek, let me say, "Good One!" and
"Most excellent, dude."

Yet you strike a real note: How do we expect people we work with
to understand the issues and realities if we can't communicate
simply and elegantly.

For the Fun of It!


Scott Simmerman Performance Management Company, Taylors SC 29687-6624 74170.1061@compuserve.com

Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>