I'm a new guy to the list and to LO. I'm half way through "The Fifth
Discipline" and am finding that Senge describes my ten years'
experience as a quality engineer in manufacturing organizations as if
he was there. Before I learned the term "systems thinking" I
recognized the need and called it "holistic systems."
My specialty is ISO 9000 quality systems, and I've led ISO
implementations at two different companies. I feel that although I
understand ISO, my real challenge is to do ISO well. I'm convinced
that to do ISO well, an organization must also be a learning
organization.
I'm interested in hearing how other companies have applied systems
thinking to the ISO 9000 standard, especially in quality planning and
corrective action systems.
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Brad L. Myers, CQA
Gelman Sciences
Ann Arbor, Michigan bmyers@gelman.com
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