What do Change Agents Really Want? LO5582

Rachel Silber (rachel@ontos.com)
Tue, 13 Feb 1996 10:46:00 -0500 (EST)

Replying to LO5546 --

"Scott R. Cypher said: "
> Professional modes of functioning (PMF)
> where different situations in leading and managing change
> necessity the CA to separate role from self, and determine the most
> appropriate role to play with a group to get them toward a good answer, in
> the healthy ways, and learn something about change management in the
> process.

Scott, if you would not mind elaborating on this post, I would be
interested in more specifics. What are some of the roles that the
change agent can play in this model? I have seen a diagram showing
different roles that a team leader can play as a team goes toward
being more self-directed. I don't remember the specific terms used
but the initial stage has the team leader in a controlling role (as
per a conventionally managed group) while the later stages move the
team leader further from the "center" until his/her role is more one
of "ambassador" from the team to other parts of the organization.
(If one of you readers knows what model I'm referring to, I'd appreciate
a reference; I just have a mental image of the diagrams but can't
remember the context.)

> Phases of Change (POC)
> Similar to weisbords 4 room/apartment model, or the phases of
> death& dying, change requires members to move through different mental
> states before they can move on to the next level, or get over the death,
> etc. By being able to recognize the phase a group is in, you can better
> choose the PMF, and tools to help.
Again, more detail would be interesting to me at least. Do the phases
in this model correspond to the forming/storming/norming/performing
model we've discussed on learning-org in the past?

> If you think about a matrix PMF by POC, the intersections can depict
> different tools that are effective for that particular situation.
> Relating the phase with the mode helps determine a tool best suited for
> the situation.
> The book also covers what it considers necessary bodies of knowledge in
> order to be as developed as one can for situations.....

Thanks a lot,
Rachel Silber

"Rachel Silber" <rachel@ontos.com>

Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>