Argyris book recommendations? LO5294

John Woods (
Thu, 1 Feb 1996 08:37:26 -0600 (CST)

Replying to LO5237 --

>A friend of mine, who does (superlative) one-on-one communication
>coaching, is interested in learning more about Argyris' concept of
>"undiscussables" in organizations. Can anyone point me (her) to a good

Here is one suggestion to get started:

Chris Argyris, "Good Communication that Blocks Learning," Harvard Business
Review, July-August 1994, pp. 77-85.

Basic premise: courtesy and protocol can block people from being honest
with each other and sharing the information and insights needed to
progress and learn.

John Woods