Change from the Bottom Up LO5290 -Applause

Eric Opp (
Thu, 1 Feb 1996 18:05:32 -0500 (EST)

Replying to LO5267 --

On Fri, 26 Jan 1996, Linda E. Dilliplane wrote:

> I am not a lavatory attendant but I am classified as a clerk. I
> consider myself a front-line worker. My co-workers & friends are the
> lavatory attendants, the janitors, the painters, the cashiers in retail
> stores. We are paid low wages and are the first to be downsized due to
> business decisions and technology replacing people. We are told that
> without college degrees we are not capable of thinking , analyzing or
> contributing our talents to the organization. (I disagree) Many of us in
> this part of the country are polite & courteous to supervisors, managers
> and others in the hierarchy but I do not trust them. I acknowledge there
> are some excellent managers. One manager who was able to earn my trust to
> the point that we would have some interesting conversations asked me if I
> was prejudiced against blacks, mexicans, or white people. The answer was
> no, I was only prejudiced against managers. It turned out I had an
> extreme bias against managers.

In terms of your contributions to the organization, the same thoughts
are echoed in the book "The Great Game of Business" by Jack Stack. I saw a
refence to it here on the list somewhere. I think it is must reading for
anyone, who is interested in making an organization succeed.

In my "travels" in the world of e-mail and "cyberspace," I have noticed
a definite hierarchy of users. The more "formal" education you have and
the more technically oriented you are, the more you will tend to use the
tools that "cyberspace" provides you. It make for a very unbalanced
discussion at times! I have also found many people, who have a very high
degree of "formal" education, who are scared to death of computers. So my
hat is off to you, Linda, on your enthusiasm and adventurous spirit in
exploring the Internet and letting others know what is out here on the

  Eric N. Opp
  MRJ Inc.