B09 - Creating Effective Interventions by Surfacing Mental Models
Robert Putnam, Action Design
An expanded double-loop learning model was presented. Two boxes
labeled Context and Action Model feed into a box labeled Framing (how we
perceive the task, ourself, and others that leads us to act as we do)
which feeds into a box labeled Acting (what we say and do along with our
left-hand column) which feeds into a box labeled Result. There is a
feedback to Acting labeled React (single-loop learning) a feedback to
Framing labeled Reframing and a feedback to Context and Action Model
labeled Redesign. Most of the session involved reading a conversation
that occurred at a meeting, developing what we thought was the
participants left-hand column, discussing what we put down, and
roll-playing, discussing possible interventions, and seeing some of the
defensive routines we were engaging in.
-- Jim Saveland USDA Forest Service /s=j.saveland/ou1=w01c@mhs-fswa.attmail.com