Measuring Knowledge LO2551

BeatMan44@aol.com
Thu, 24 Aug 1995 10:24:22 -0400

LO List--

I originally posted this message to the Training & Development list and
have already begun to receive responses. One of the respones was a
suggestion to post it on this list, so here it is ....

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...This problem requires more brain-ability, i.e., more thought, but it's one
I believe you all would be interested in consisidering....

A colleague and I were recently talking about knowledge, knowledge
captial, the knowledge economy, and the Knowledge Age. When you consider
previous ages in humanity's progression (e.g., Agricultural Age,
Industrial Age), you realize that the contribution of humanity's efforts
where obvious. During the agricultural age, *crops grown* were the
contribution. During the Industrial Age, *products manufactured* were the
contribution. Crops and products are simple to measure, easy to chart, and
obvious contributions to the rest of humanity.

So I pose these questions to you:

. Given our movement toward the Knowledge Age, how does one measure the
contribution of knowledge to the customer? How does the customer see the
application of knowlege?

. Is it even important to measure knowledge or the contribution of
knowledge? Why or why not?

. If you were to measure knowledge, what precisely would you measure?

. How does one measure the acquisition of knowledge? The application of
knowledge? The sharing of knowledge?

Answers to any or all these questions would be welcome as would references
to relevant books or articles. Thanks in advance to those of you to help
me out with this problem.

--
R. Anthony Livernois
Livernois Consulting
Batavia, IL
BeatMan44@aol.com