Margaret,
You can't leave us hanging there like this ...
Please would you provide more details (content) of the Joline Godfrey
speech. Alternatively, perhaps you can let us know how to get hold of a
transcript of the whole speech. I sense that you have unearthed an example
of a very subtle type of learning with evidence of successful outcomes.
Regards
David Blake.
-- David W Blake Chief Engineer Technology Strategy Division ESKOM P O Box 1091 JOHANNESBURG 2000 South Africa DWBLAKE@tsp.eskom.co.za