Re: Resistance to change LO1349
Mon, 22 May 95 10:02:08 CST

Replying to LO1318 --

Phillip Capper writes:

> ...change will only occur
>when the understanding of its purpose and desirability comes from within.
>When it comes from without ('just do it') we find the organisational
>phenomena of superficiality without deep structure change, subversion and
>sabotage; and the individual phenomena of stress, anger and depression.

Phillip's note brought to mind something I heard a few years ago from
Ira Bitz, a project management consultant. He said (my paraphrase) that
in his experience, _without exception_, the leaders who were far and
away more effective in getting the results they wanted from their
organizations, were those who took the time necessary to thoughtfully
convince their people of the necessary course of action -- and were
willing to modify their views when appropriate. Moreover, they NEVER
used organizational sanctions to which they may have been entitled in
order to obtain compliance. Ira's advice stuck with me, and I believe
gives support to Phillip's message.

Steve Winstead/Shell Services Co./Houston, TX/

"In a time of drastic change, it is the learners who inherit the future. The learned find themselves equipped for a world that no longer exists." - Eric Hoffer