I am a manager at a hospital with a stalled, supposed, CQI\TQM program. The
problem, as I see it, the Senior Management has let it drop and done just
what Deming warned not to do: "delegate the task to someone other than the
CEO". For that we are paying the price. The "bottom-up" approach is slow and
tedious and quite frustrating. I have distributed over 15 copies of The Fifth
Discipline to my superiors and fellow managers. I don't think one has made it
past chapter 3! What is a person to do? The answers lie within the pages of
the above mentioned books among others by the more credible and practicle
writers of our time (Agryis, Mintzberg, Juran, Kanter, Block, Schein, etc.).
Where is it working? The 4-H story sounds fascinating. Where do you go when
you are the only one out of fourty who sees the merit of L-O, etc.? HELP ME
I'M TRAPPED IN THE HELL OF THEORY X!