I am interested the role that customer service staff play in enterprises
in providing feedbackgained from their interactions with customers in a
learning organisation
What are the processes utilised and very importantly what recognition and
rewards support achieving that feedback?
I am particularly interested in the Australian experience in relation to
these issues .
I am doing a paper in my post grad studies on this topic and would
appreciate some input .
Thanks
--"Brian Watson" <Brian@protel.com.au>
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>