TQM vs LO LO11850

Sun, 12 Jan 1997 23:42:42 -0500 (EST)

Replying to LO11826 --

John confidently says of me:

>> Ben knows as well as I that new software in the hands of an incompetent
>> organization just allows them to do the same, fragmented, nonsystematic
>> stuff faster

I've seen more than one organization run amuck by speeding up their work
through technology without ever questioning whether what they was doing
was worthy of such expedition.

I think that has some relevance to the Technology and Values thread. An
organization must have deeply embedded values (just a few, I think) that
guide how they will use technology. Without such values, there is a real
risk the technology will destroy the organization!


Benjamin B. Compton bbcompton@aol.com

Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>