How about: a learning organization is one that, when a mistake is made,
it:
- notices the mistake
-fixes it
-and then figures out what caused the problem in the first place
-and then gets to work correcting that root cause.
Example: a recent Singapore airlines flight from London ran out of
champagne in Raffles Class - too many consultants aboard engaging in deep
dialogue (or something). Alert flight attendents quickly raided the stock
of Krug in first class. Everybody happy. Upon landing in Singapore the
event was noted in the airline database, and an extra case of business
class champagne is now packed on every flight heavily booked by
consultants.
Good luck with your radio show!
Bob Tomasko
RMTomasko@aol.com
--Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>