In order to assist the LO list to continue "learning", I am sharing the
following ideas that came from a group of people who were passionate about
making the growth of electronic messages stop ruining their day! In 1989,
I ran an eMail pollution task force for a large company. There were a
number of recommendations that were implemented. I have related the most
useful and portable of those here for the benefit of the list followers:
"Carefully consider the receiver(s) before hitting the send key."
This had various tactics associated with it such as:
Write but do not send until rereading it the next day.
Have another person review it before sending it to a large group.
Also:
Be less clinical in your words.
Do not state the obvious.
Avoid "piping in" with "I agree" in group discussions.
If you disagree, remember that you do NOT know what the sender was
thinking by just reading their typed words.
If you must disagree, disagree with the IDEA not the person.
After three "volleys" in which no progress is being made, call the
other person or arrange to meet with them to restore progress.
Edit any attachments for relevant content and format (cut-cut-cut)
Do not include reference material if it is also available online (point)
Cheers...Keith
--Keith Cowan <72212.51@CompuServe.COM>
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>