Management Commitment LO8198

GSCHERL (GSCHERL@fed.ism.ca)
Fri, 28 Jun 96 08:05:53 EST

Replying to LO8173 --

I agree with Joan in this context:

> I still contend that what we believe to be conflicts are only
> misunderstandings.

They are not only misunderstanding, it may also be an unwillingness to
look at things from another point of view.

As in the case Robert Bacal discussed, the salesman who believes that
if he can get people to listen clearly, and with an open mind, they
will truly see the benefits of the product he is selling (and in turn
can also feed his family). In this belief, the salesman may use
methods which, to other people, appear dishonest or unscrupulous, but
are in reality ways to get the prospects to get past the constant
chatter of his every day mind and truly listen.

(yes there are some who honestly decide to cheat people, but that's a
much deeper issue than we can discuss on the list)

A prospect who is unwilling to listen clearly and with an open mind,
from his point of view, the salesman methods are dishonest or
unscrupulous. Also, an inept salesman trying methods may come accross
this way early in his career.

IMHO values conflicts are not only misunderstandings of the values the
other person holds, and an unwillingness to consider openly the others
point of view, but a defense mechanism of the person's own values.

Gary Scherling
Helping people help themselves
http://ourworld.compuserve.com/homepages/GScherling_GMS_TPN

'A mind, once expanded by a new idea, can never return
to its original dimensions.'

-- 

GSCHERL@fed.ism.ca (GSCHERL)

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