Knowledge repository/"Intranet" LO7689

William J. Hobler, Jr (
Thu, 30 May 1996 21:45:55 -0400

Replying to LO7654 --

Michael McMaster wrote

>The idea of storing learning as though it were a thing, ... leads to
> cumbersome, large databases
>which turn out not to be very useful compared to the intentions and
>imagined possibilities.
>To go a bit further. Memory is accessed by a combination of intent
>(consciously directed or not) and circumstances which trigger "bits"
>which connect to others. To speak loosely and somewhat
>metaphorically, one access does not trigger one memory but many and,
>from the combinations involved, generates a memory which is
>applicable to the circumstances and intention. What comes forward
>from memory has been at best triggered rather than accessed whole in
>any way.

We are very close on this assessment. Even though I am technically an
information systems type I cringe at the position that we can store data
about a business and use it as learned wisdom. I do think that the
learning of a LO can only be contained in the human mind. And your
thought that there are triggers that cause the memory to give learned

I am also of a mind that there is so much captured in the minds of
perceptive people that no one can have a full blown concept of a whole
organization. Therefore, my dilemma is how to find the people to bring
together, and how to trigger the right memories to cause the needed
insights from each of them to arrive at the best solution to a complex
business problem? For the trivial problem I can use a computer. For the
important problems I need people.

-- Bill Hobler

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