"Dr. Ivan Blanco" <BLANCO@BU4090.BARRY.EDU> provided the following
insights into the firefighters:
>......... In most fire departments, there is a practice of holding a meeting
>right after the units are back in their stations. Here they discuss all
>the events, including the orders that were not followed, etc. They use
>this information to make adjustments to the procedures...
--end of quote--
This is useful - in fact, it is the essence of involvement and quality
improvement to have an immediate checkpoint to analyze what went right and
wrong and why.
The essence of an emergency causing empowered behaviour is also
experienced in other command & control businesses. It is almost as if the
"boss" will tolerate empowerment when things are bad enough!
--Keith Cowan <72212.51@CompuServe.COM>
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>