It's not just semantics LO6516

Archie Kregear (
Mon, 08 Apr 1996 11:12:20 -0700

Replying to LO6443 --

Recalled the statement below in reference to Scott's comments. Just to
offer a radical thought on the company policy issue.

>Scott Simmerman wrote:
>>But I would hate to see the policies and procedures manual if it
>>actually covered all the possible situations that the employee
>>might encounter. It would be a veritable "Big Book of Square
>>Wheels for Wagon Pushers, Edition 543, Volumes 1 through 3.
>>Revised January, 1996."

"The idea seemed a bit extreme. However, the more I thought about it, the
more merit the idea had. Company Policy, as used in most contexts, does
as much to lower productivity, reduce service levels, and stifle
innovation as any two words in the English language. Because the standard
of living of most Americans is tied to their productivity (their ability
to generate value), any practice that reduces productivity and therefore
our standard of living, must be seen as a national problem, if not a
criminal act." --Gary M. Heil, "Company Policy: What sins are committed
in its name?"

Having been in situations where company policy interfered with my ability
to perform my job and meet a customers expectations for service, this
really hits home.

Archie Kregear

-- (Archie Kregear)

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