Jane C in response to Rol wrote
>Why? Because he is held accountable for
>everything that happens on the ship; or, in other words, he is totally
>responsible for the system. Should he be blamed?
Who owns the problem? That's where empowerment starts. Whether it's
someone trying to swab the deck with a broken mop or steer the ship with
her eyes closed who owns the problem
-- Joe DiVincenzo NEANY@ aol.com