DR TH.H. HOMAN wrote:
> How to measure the thought process during a cross-team workshop, for
> instance? And how to measure the effects in the participating departments?
> Knowing what is going on in the minds of the people involved can give an
> indication on the effectiveness of the interventions. Does anybody have
> experience with this?
I would use a pre/post-test (more precisely, a pre/post
instrument) to measure beliefs as participants enter the workshop and
leave it.) The same instrument would be adiminstered at each end of the
workshop and the changes in dimensions of the answers would be measured.
For example: (And, I'm flying blind with this relative to your
unique situation.)
1) I believe that my department's people are trying to do the right
things while other department's people try to blame us.
Agree Disagree
1-----2-----3-----4-----5-----6-----7-----8-----9
2) I believe most of our problems are the fault of the upstream
departments.
Agree Disagree
1-----2-----3-----4-----5-----6-----7-----8-----9
With ten or so questions worded like these, administered
"blind" at the first of the workshop and immediately preceeding the
end, it should be possible to measure any change in affinity issues
between the departments. Other wordings would reveal changes in other
issues.
-- @__Roy_J._Winkler,_AAS,_BSM... @__Consultant/Facilitator/Trainer__UAW-GM @__Organization/Human-Resource_Development @__Anderson,_Indiana,__USA__ rwinkler@iquest.net