MasterCo Press LO4158

Rachel Silber (rachel@ontos.com)
Fri, 8 Dec 1995 22:43:47 -0500 (EST)

Thanks to the person who posted the MasterCo Press phone number,
800-666-4626, to learning-org. I was indeed able to order a replacement
copy of Analyzing Performance Problems from this source, and found it to
be a very pleasant experience. MasterCo Press specializes in supplying
books to people at work, and had the title right to hand.

On my way to placing the order, the proprietor told me the following
story, which seems to me to have a place in our practical knowledge of
disseminating knowledge through existing organizations. It seems that
MasterCo Press has a steady customer; every few months he calls up and
orders 2 of these and 5 of those, often repeating the same titles time
after time. After several orders of this, the owner asked him what his
selection criteria was for his orders. Apparently, this customer keeps a
bookshelf in his office, stocked with books that seem important for his
organization. Periodically, he takes inventory. When all his copies of a
particular title have been stolen, he orders more!

Have a pleasant weekend, all.

--
Rachel Silber
rachel@ontos.com