> From: Michael McMaster <Michael@kbddean.demon.co.uk>
> Date: Wed, 29 Nov 1995 19:42:56 +0000
>
> How do you get people to want to take responsibility?
>
> I like Deming's answer to "How do you motivate people?" which was
> "maybe if we took the obstacles out of their way, we wouldn't worry
> so much about this issue."
>
> While I recognise there are larger cultural issues here - and they
> include the askers of the question - in a more pragmatic way, what is
> behind the assumption that people aren't already waiting - eagerly -
> for sensible opportunities to do that?
>
> In many systems it doesn't make sense. In many systems it takes too
> much energy because you also have to fight the system. In many
> systems, there isn't adequate information or feedback to make it
> sensible to take it on. And even then, given a small opening, I find
> people ready willing and able to be responsible.
>
> Michael McMaster
> Michael@kbddean.demon.co.uk
Mike, this is when Myron Tribus definition or better yet "the
redefinition of what it means to be a manager." He says that "the people
work IN a system. The job of a manager is to work ON the system, to
improve it, continuously, with their help." Taking the "obstacles out
their way" is not a very easy task, because those barriers are put in
their by managers themselves, and they generally think that what they do
is right! If in many situations managers understood that their employees
performance problems are due to the fact that they have to fight the
system, the manager's system, to get things done then... I think that
this is one of the major challenges in our learning process in
organizations.
Ivan
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