I am aware of the Arthur D.Little method of working with "unwritten
rules", but I would appreciate if someone could share knowledge on other
methods and/or research material relevant to the theme.
The Arthur D. Little method, according to publications by Peter
Scott-Morgan,seems to consist of comprehensive interviews followed by
workshops to assess the interview material. It seems to be an effective
method, but the question is if there are other methods that would
represent less demands on extraordinary interviewing skills or are less
resource demanding.
-- Regards Roald Nomme Ostadalsveien 56, 0753 Oslo Norway rn@Square-One.dk