John Nylander wrote in a previous post:
"Around a conference table, I occasionally ask the people in my
permanent workgroup to write down on an index card why they
"come in to work each morning".
It seems to me that this hits a critical notion of making a
learning organization more than a popular idea to talk about.
Asking the question "why" invariably leads to the external
environment where customers dwell. By finding a sense of
purpose from customers, people have a context for engaging in
their tasks and activities and a common theme (serving the
customer) for communicating amongst themselves.
Bill Braun
From: MEDPRAC@delphi.com