Post offices in the Washington, DC, area have dramatically improved in
the past year. They are cleaner and more well organized. People smile
and work quickly.
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S.A. Umpleby, Dept. of Mgt. Science, GWU, Wash. DC 20052 USA
tel: 202/994-7530, fax: 202/994-4930, e-mail: umpleby@gwis2.circ.gwu.edu
URL: http://gwis2.circ.gwu.edu/~umpleby