>Expecting a butterfly flapping to produce a particular desired
>effect on the weather is like expecting a 0.00005% change in
>orders from your smallest customer to generate a transformed
>organisation.
Our experience is different.
We had a small client request a unique twist on the organizational
assessment service we provide. At first we did not think much of it...but
the significance soon hit us. Now, I can safely say the 1/3 of our
business is based on what we learned and adjusted from this little piece
of feedback.
We are not completely 'transformed' [according to Con's definition above]
because of this 'flapping', but we are definitely more successful AND much
more open to learning and seeking feedback from a variety of diverse
sources.
Valdis Krebs
Krebs & Associates
Los Angeles, CA
From: ValdisK@aol.com