In the work environment a lot of re-engineering may be simply attempts to
off-load (or externalize) the cost of an activity. The issue is an
objective one though, amenable to observation and analysis--which
approach is better for the organization--having executives doing their
own text entry (cuts down revision time, better quality output?, faster
turn around, less support staff required) or having support staff around
to do it.
In the range of my consulting work, I've found both--disintermediation
being cost-effective in the work environment and it being more costly to
the organization. It depends on the particular circumstances.
Mike Gurstein
On Thu, 26 Jan 1995 Luis.Mederos-1@kmail.ksc.nasa.gov wrote:
> Regarding Alexia's comment on KCBurgess's comment: I tend to agree with
> my assessment of Alexia's response. I think that if an employee updates his
> own record(s) without needing an HR clerk to do so is very different from an
> employee using up time to fill the form from which the HR clerk will read and
> then enter into a system. The second situation involves two people to
> accomplish one task with duplication of effort. The employee whose records
> would be updated would take time away from his/her work anyway to fill the
> form....
>
> Based on the above premise, I think having the employee do it personally is
> positive.
>
>
> luis mederos
> luis.mederos-1@kmail.ksc.nasa.gov
>
>
>