Re: Substituting computers for people--positive or negative?

AlexiaM@aol.com
Wed, 25 Jan 1995 03:45:45 -0500

KCBurgess writes that with some automation efforts, such as the
implementation of employee access systems, that we are "task shifting."
Higher paid employees are doing clerical tasks (directly entering their
own address changes rather than filling out a form which an HR clerk then
enters into the system). The result may be that the savings may be less
than expected or non-existent.

But, in the meantime, the company has saved money by reducing HR headcount
or has freed up the HR people to offer more strategic HR services.

Is this positive or negative?

From: AlexiaM@aol.com