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Richard Karash | (o) 508-879-8301 | Golf * Flying
Innovation Associates, Inc. | (fax) 508-626-2205 | Systems Thinking
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On Mon, 7 Nov 1994 mettym@cc.tacom.army.mil wrote:
>
> I don't know if this is the proper forum and if not then I apologize
> for taking the space, but I have been asked to complete a quality
> related questionaire. I have some specific ideas relative to the
> government service organization I'm affilliated with, however I am
> more interested in others experiences and/or opinions on the subject.
> I appreciate all the assistance I can get. Thank you in advance.
>
> IN A SERVICE ORGANIZATION HOW WOULD YOU:
>
> QUANTIFY THE COST OF ERRORS
>
> MEASURE CUSTOMER SATISFACTION/PRODUCT ACCEPTANCE
>
> MEASURE PRODUCTIVITY
>
> ESTABLISH CUSTOMER REQUIREMENTS
>
> I again thank you in advance for any help.
>
> Mark Metty
> mettym@cc.tacom.army.mil
>