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Humans engrossed in a task use "default assumptions" for social interactions they're not paying explicit attention to; thus they inadvertently invest TVs and computers with "personality". |
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A text-only interface is clearly sufficient to project this personality. |
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Multiple or separate personalities are perceived when tone, voice, or visuals change. |
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The more "lifelike" a digital character, the more disappointed we are that it doesn't "behave" like a living creature. High tech tools cut both ways... |
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[and many more...] |
Important: these are my paraphrases.
[read 1st bullet] I've heard it said that multitasking is a myth, at least where the rational mind is concerned. People who seem to be multi-tasking are really time-slicing. You might want them to do that to get a certain effect....
But more importantly, if they're distracted, they will "naturally" slip into a social relationship with computers and other media.
[read 2nd bullet] Anyone who's been in a MOO feels this is true...
Implications for help systems - Bob - The Paper Clip