SETTING UP WINDOWS 95 DIAL-UP NETWORKING
This document tells you how to set up Windows 95 Dial-Up Networking
for use with your World account. Dial-Up Networking is utility
software that comes with Windows 95; you use it to allow Internet
programs such as Netscape, Microsoft Explorer, Eudora, etc. to operate
over your modem.
IMPORTANT: If your computer is currently on a TCP/IP network, Dial-Up
Networking may not work properly. See the Troubleshooting section for
more details.
This document is split up into the following sections:
I Installing Necessary Components
II Setting Up Your Connection
III Modifying the New Connection
IV Mail and News Settings
V Connecting
VI Troubleshooting
Part I - Installing Necessary Components
Step 1. Install Dial-up Networking
Check to see if you have Dial-Up networking installed by double-
clicking the 'My Computer' folder on the Desktop. If inside that
folder, you see another folder labeled 'Dial-Up Networking', then it's
already installed, and you may proceed to Step 2. Otherwise, continue
on with this section.
1. Double-click My Computer > Control Panel > Add/Remove Programs
2. Click the 'Windows Setup' tab.
3. In the 'Components' window, click 'Communications'.
4. Click 'Details'.
5. Check the check box for 'Dial-Up Networking', and click 'OK'
6. Click 'Apply' (Make sure to insert the Windows CD or diskette)
Step 2. Install Dial-up Adapter
1. Double-click My Computer > Control Panel > Network
2. In the installed components window check for 'Dial-up Adapter'.
If it's listed, proceed to Step 3. Otherwise, click 'Add'.
3. From the 'Select Network Component Type' dialog box,
double-click 'Adapter'.
4. From the 'Select Network Adapter' dialog box, click 'Microsoft'
under 'Manufacturers', and double-click 'Dial-Up Adapter' under
'Network Adapters'.
Step 3. Install TCP/IP Protocol
1. In the 'Network' configuration window (under My Computer >
Control Panel > Network), check for 'TCP/IP' in the
installed components window. If it's listed, proceed to
Part II. Otherwise, click the 'Add' button.
2. From the 'Select Network Component Type' dialog box,
double-click 'Protocol'.
3. From the 'Select Network Adapter' dialog, click 'Microsoft'
under 'Manufacturers', and double-click 'TCP/IP' under 'Network
Protocols'.
Part II - Setting up your connection
There are two methods for setting up your World connection. The first
is by using the Internet Setup Wizard, and the second is by hand.
If you do not have the Internet Setup Wizard on your computer, you
will need to setup your connection manually with Option 2.
Option 1 - Using the Internet Setup Wizard
The first way to set up your Internet connection is to use the
Internet Setup Wizard (ISW). The ISW can be found by clicking on the
Start Button > Programs > Accessories > Internet Tools and may be
labeled either 'Internet Setup Wizard' or 'Get on the Internet' (if
you don't have either of these, proceed to Option 2).
Click on the ISW and it will ask you for the following information
(depending upon your version of Win95, the following may not match
exactly):
Setup Options : Manual
How to connect : Connect using my phone line
Name of Service Provider : World
Area code : Your area code or area code
you dial to reach World
(Please note, it is now necessary to use 10 digits when dialing local
numbers within the 617, 781, 508 and 978 area codes. Customers local to
the 413 area code do *not* need to use 10 digit dialing.)
Telephone number : 617-560-1100 or the number you
dial to connect to World (be
sure to include your local
area code with the telephone
number)
Country code : Your country code
Username : your_login_name@theworld.com
("theworld.com" must be lowercase)
Password : your password
IP Address : My Internet Service Provider
automatically assigns me one
DNS Server : leave blank
Alternate DNS Server : leave blank
Use Internet Mail : checked
Your Email address : your email address
Internet mail server : pop.theworld.com
*Windows Messaging Profile : Internet Mail Settings
*Use this profile when starting Windows Messaging: checked
*These settings are not important.
NOTE: After leaving the DNS server information blank you may be warned
of the importance of DNS servers. Ignore the warnings and push
on; the World will assign the DNS server number for you when you
make a dial-up connection.
In addition to the above settings, the ISW may also ask you for:
SMTP Server: smtp.theworld.com
POP Server : pop.theworld.com
News Server: nntp.theworld.com
Once the ISW is finished, you can proceed to Part III - Modifying
the New Connection.
Option 2 - Doing it manually
Setting Up a Connection
1. Double-click the 'My Computer' icon on your desktop, and
choose 'Dial-Up Networking'
2. If the 'Make New Connection' Wizard does not start automatically,
Double-click 'Make New Connection'.
3. Name the connection something like 'The World' in the name
box.
4. Click 'Next >'
5. Type in the access number you use for World. Be sure to use
include the area code when entering the access number. Click
'Next >'.
(Please note, it is now necessary to use 10 digits when dialing
local numbers within the 617, 781, 508 and 978 area codes.
Customers local to the 413 area code do *not* need to use 10
digit dialing.)
6. Click 'Finish >'. The icon for the new connection should
appear in the Dial-up Networking Window.
Part III - Modifying the New Connection
1. Double-click on My Computer > Dial-Up Networking, then
right-click on the icon for your connection and choose
'Properties'.
2. Click on 'Server Type...'
3. For 'Type of Dial-up Server:', choose 'PPP, Windows 95, NT
3.5, Internet'.
4. The only boxes below that should be checked are 'Enable software
compression' and 'TCP/IP'
5. Click on 'TCP/IP Settings...'
6. Check 'Server assigned IP address'
7. Check 'Server assigned name server addresses'
8. Check 'Use IP header compression'
9. Check 'Use default gateway on remote network'
10. Click 'OK' three times to save all changes.
Part IV - Mail and News Settings
There are too many Internet mail and news programs to try to
give explicit setup instructions for each. Most mail and News
programs only need a few key settings to work properly:
Mail settings:
Outgoing (SMTP) Mail Server : smtp.theworld.com
Incoming (POP) Mail Server : pop.theworld.com
POP account : your_login_name@theworld.com
News Settings:
News (NNTP) Server : nntp.theworld.com
In Netscape Mail, you can find these settings under
Options > Mail and News Preferences > Servers. In Eudora,
look under Tools > Options.
Part V - Connecting
1. From the 'Start' menu, select Programs > Accessories >
Dial-Up Networking'.
2. Double-click the icon you created for World.
3. The 'Name' and 'Password' are important, so make sure they
contain your World login_name@theworld.com and password
respectively. "theworld.com" must be in lowercase.
4. Click 'Dial Properties' and make sure they're correct. Click 'OK'
5. Click 'Connect'.
6. If all goes well, after a few seconds, you should have
successfully started a PPP connection.
That's all of it! You can now run Netscape, Internet Explorer, or
any other PPP software.
Part VI - Troubleshooting
If you need to disable call waiting
1. Double-click on My Computer > Dial-Up Networking, then
right-click on the icon for your connection and choose
'Properties'.
2. Remove the check next to "use Country codes and area codes.
3. In the box "Telephone number" add "*70," (Star Seven Zero Comma
with NO quotes).
(Please note that the Area Code box was disabled when the
check was removed in step 2 so if you needed the area code
before you will also need to add the area code before the rest
of the number your computer is trying to dial.)
4. Click OK.
If you are getting the message 'Dial-Up Networking cannot negotiate a
compatible set of protocols...', or if your connection is not
functioning properly in any way, please continue with the following:
Check settings in the 'Network' Control Panel.
Double-click on My Computer > Control Panel > Network, and look at
the installed network components. If your computer is on a
network (or has a network adapter installed) and TCP/IP is bound
to *both* the network adapter *and* the Dial-Up Adapter, Dial-Up
Networking may not work. If this is the case, please proceed
reading these instructions. If your computer is not a TCP/IP
network, please continue with the section below entitled 'B. If
your computer is *not* on A TCP/IP Network:'.
A. If your computer is on A TCP/IP Network:
If you have an older version of Dial-Up Networking, you will
need to obtain the Windows 95 winsock update to improve
multi-homing support. You can get the update (which is named
Wsockupd.exe) by ftp-ing to the following location:
ftp://ftp.microsoft.com/Softlib/MSLFILES/WSOCKUPD.EXE
Once this file has been downloaded and installed, you'll need to
do the following:
Double-click on My Computer > Control Panel > Network, then highlight
the TCP/IP that's bound to the Dial-Up Adapter, and choose Properties.
Under 'IP Address':
'Obtain an IP address automatically' should be checked
Under 'WINS Configuration':
'Disable WINS Resolution:' should be checked
Under 'Gateway'
Under 'New Gateway', enter '192.74.137.125', and click on 'Add'
Under 'DNS Configuration':
Put a bullet next to "Enable DNS".
Under 'DNS server search order', enter '192.74.137.112', and
click on 'Add'
Under 'Domain suffix search order', enter 'TheWorld.com', and
click on 'Add'
Click 'OK' twice, and reboot when prompted.
There are many ways in which to configure a network, and the
interaction between your Internet setup and your internal
network is very complex. So, if after making these changes,
your Internet connection still does not work, you may need to
see your systems people for further assistance as Software Tool
and Die tech support cannot know the peculiarities of your
particular network.
B. If your computer is *not* on A TCP/IP Network:
Double-click on My Computer > Control Panel > Network > Dial-Up
Adapter.
Click on 'Bindings', and 'TCP/IP' should be checked. Click 'OK'
if any changes were made or 'Cancel' if no changes were made.
Double-click on 'TCP/IP'. This box has 4 different areas that
we are interested in: IP Address, WINS Configuration, Gateway, and
DNS Configuration.
Under 'IP Address':
'Obtain an IP address automatically' should be checked
Under 'WINS Configuration':
'Disable WINS Resolution:' should be checked
Under 'Gateway'
Installed gateways: none
Under 'DNS Configuration':
'Disable DNS' should be checked
Click 'OK' twice, and reboot when prompted.
Check your Connection settings:
Double-click My Computer > Dial-Up Networking, then right-click on
the icon for your World connection, and choose Properties > Server
Type... . In this section, you should have the following:
Type of Dial-Up Server: 'PPP, Windows 95, NT 3.5, Internet'
Advanced options: 'Enable software compression' *ONLY*
Allowed Network Protocols: 'TCP/IP' *ONLY*
*No other boxes should be checked*
Now choose 'TCP/IP Settings...' where you should have the following:
'Server assigned IP address' should be checked
'Server assigned name server addresses' should be checked
'Use IP header compression' should be checked
'Use default gateway on remote network' should be checked
Back out by clicking 'OK' until you are back at the 'General' section.
Now choose 'Configure'. In the 'General' area, you should have the
following:
Port = whatever port your modem is on.
Maximum speed = 19200 to 57600 for a 14.4 modem
38400 to 115200 for a 28.8 modem
57600 or 115200 for a 56k (v.90) modem
'Only connect at this speed' should *NOT* be checked
Under 'Connection' you should have:
Data bits: 8
Parity : None
Stop bits: 1
'Wait for dial tone before dialing' - checked
Now choose 'Advanced' where you should have only the following
boxes checked:
'Use error control'
'Compress Data'
'Use flow control'
'Hardware (RTS/CTS)'
NOTE: If 'Use error control' and it's sub-choices are
grayed out, don't worry about it.
Click 'OK'
Under 'Options' you should have only the following:
'Display Modem Status' should be checked
Back all the way out by clicking 'OK'.
Checking for multiple 'winsock.dll' files:
If your connection is still not working, you may want to check
your system for multiple 'winsock.dll' files. Dial-Up Networking uses
the 'winsock.dll' file that is located in the 'Windows' directory of
your system. If there are any other 'winsock.dll' files on your
system, they may interfere with the one in the 'Windows' directory.
From the 'Start' button, choose Find > Files/Folders, and type in
'winsock.dll'. Make sure that you are searching from the root
directory (C:\) and that you are including subfolders. If you have
more than one logical hard disk drive (D:\, E:\, etc.), check the
others as well. If you find any 'winsock.dll' files other than the
one in the 'Windows' directory, rename them/it to 'winsock.old'.
One thing that may occur when another TCP/IP stack is installed on
a Windows 95 machine, is that it can replace the Win95 winsock.dll
file with it's own. In a case such as this, you may see something
like:
winsock.dll
winsock.old
in your 'windows' directory. The official Windows winsock.dll
file is 42K and has a date of 7/11/95 (this may vary between
different releases of Win95), so this is the one that should be
named 'winsock.dll'.
Modem Problems:
If you are having trouble connecting to World (connecting at the
wrong speed, getting disconnected, etc,) you may need to specify a
modem initialization string or modem commands for your modem. The
default string for your modem should be in the owner's manual or
user's guide.
Double-click on My Computer > Control Panel > Modems, then choose
Properties > Connection > Advanced.... You can insert your modem
initialization string in the box labeled 'Extra Settings'. Also check
to make sure that 'Use Flow Control' and 'Hardware (RTS/CTS)' are
checked.
For problem connections, try inserting either:
&F (ampersand F)
or
&F1 (ampersand F one)
either one of these will reset your modem to factory defaults.
&F is usually the correct command.
If that doesn't help, you can try adding any combination of the
following to the above command:
&K3 (ampersand K three)
%C0 (percent C zero)
&D0 (ampersand D zero)
These modem commands are generic commands and may not work with
your modem. You should consult your modem manual for the proper
init string for your modem.
Another thing to try is choosing 'Port Settings...' (you will need
to click 'OK' to get back to the 'Connection' tab under 'Properties')
and setting your Receive and Transmit Buffers lower. This is supposed
to help with problem connections.
If, after checking all of the above, you're still having
problems connection, please contact tech support at
617-783-9753.